HR Metrics That Matter
HR Metrics that Matter & Making Metrics Matter with Shane Yount at CAHR20
To learn more about Shane and why he’s excited to present at the 2020 California HR Conference, we asked him a few questions below.
Read on and be sure to sign up for CAHR20 and start making meaningful connections in our conference platform today!
Why See Shane at CAHR20?Shane A. Yount is President of Competitive Solutions, Inc., an international Business Transformation consulting firm which pioneered the acclaimed organizational development system known as Process Based Leadership® – a business transformation methodology designed to create a sustainable culture of clarity, connectivity, and consistency through the use of Non-Negotiable Business Processes. Having performed such roles as Front Line Supervisor, Site Operations Manager, Quality Manager, Director of Human Resources, and Corporate Continuous Improvement Champion, Shane brings extensive experience in every aspect of organizational dynamics. His “Real World” process driven approach to creating and sustaining high performance has led leaders across the world to embrace the Process Based Leadership® methodology as a core operating system in driving organizational focus, urgency, and accountability. Since 1991 he has led the offices of Competitive Solutions, Inc. (CSI), personally working with such organizations as Michelin, Genentech, Pfizer, Lockheed Martin, the Department of Defense, and many others. His three books, Buried Alive: Digging out of the Management Dumpster, Leaving Your Leadership Legacy and Leading Your Business Forward: Aligning Goals, People, and Systems for Sustainable Success are required reading in many organizations.
Without further ado, here is our interview with CAHR20 Presenter Shane Yount!
CAHR20: Shane, thank you for taking the time to talk shop with us today. To start, can you tell us about a rewarding experience from your career?
Shane Yount: Thank you and I am delighted to support PIHRA! Having been in this space approaching 30 years (2021), it is hard to narrow down rewarding experiences. What drove me to start my firm in 1991 was a true desire to support leaders in their journey to be a better version of themselves. Having begun my career in manufacturing, sadly there were not a lot of good leadership examples for me to aspire to. I worked in a very traditional, command and control environment and I saw daily the pitfalls of that operating system. Being able to support some of the worlds most iconic brands and organizations has been the thrill of my life. And simply stated, the highest compliment my firm receives is when our clients recommend us to their colleagues or take us along on their leadership/career journeys. Being a personal spectator to dramatic personal and professional transformations keeps me motivated and rewarded on a daily basis.
CAHR20: In addition to your rich expertise and current role as President of Competitive Solutions, Inc., you’re an accomplished author! We’d love to know more about why your books are considered required reading in many organizations.
*Note for readers: Shane’s books include “Buried Alive: Digging out of the Management Dumpster,” “Leaving Your Leadership Legacy” and “Leading Your Business Forward: Aligning Goals, People, and Systems for Sustainable Success”
SY: The answer is simple. In each of my three books I have tried to write them from the most practical aspect possible. Too often business/leadership books are so aspirational the reader is left with nothing practical to go DO. Each of my books are filled with practical and proven systems, techniques, and processes that the reader could implement immediately. Additionally, I believe my books speak to where leaders are today. And that is often stuck is a loop of “managing by personality” – in essence leaning into their proximity, powers of persuasion, and positional authority to get things done.
Particularly in a COVID-19 world where we are operating in a “hyperactive daily rhythm,” leaders are just trying to find semblances of accomplishment. I teach the other path: a process driven path that creates a culture or Clarity, Connectivity, and Consistency.
The “Red Cape/Heroic” Leadership styles of Managing by Personality does get stuff done, but unfortunately it creates both Leadership and Organizational fatigue while also creating a dependency mindset in the organization. Leaders must confront the limitations on their leadership styles but also be given a life line to “Move the Business Forward.”
CAHR20: In the age of abundant data and measurements, HR metrics are so important. What is one false assumption or practice you tend to see organizations have in their HR metrics processes, and how would you begin to correct an organization that holds this assumption?
SY: The most fundamental issues facing data today is that it “isn’t about the data, it is about the system of use” – what does that mean? We don’t need more spreadsheets, KPI Dashboard, etc… What organizations need is a robust system of use that defines “how” the data will be used. This must be agreed upon in advance, documented, and routinely reviewed.
I believe a good system of use must have the following elements defined:
1. How will we EDUCATE the organization on the metrics that matter?
2. How will we use the data to FACILITATE the proper sense of urgency and accountability?
3. How will we use the data to MOTIVATE continuous improvement?
If these items are not defined, the data will be view as “in addition to the work” as opposed to “the enabler of the work.”
CAHR20: Without giving away too much, why should California HR Conference attendees see your presentation?
SY: Attendees will also learn:
- How to differentiate HR metrics that are “Thermometers” or “Thermostats,” and
- How to create a culture of clarity, connectivity, and consistency while leaving a leadership legacy.
Thank you for your time, Shane!
Gain even more actionable insights from Shane Yount LIVE at the Virtual 2020 California HR Conference.
Your time and budget are especially precious these days. That’s why we designed the Virtual CAHR20, happening October 27-29: a compact, 3-day live event featuring the top minds from a variety of industries, providing you with a whopping 30+ HR recertification credits.
Secure excellent HR professional development at a reasonable cost. PIHRA members, save $100 off prevailing registration rates with your ID #!